Powerful Features

Everything you need to understand your users and help them succeed

Analytics Features

Event Tracking

Automatically capture every user interaction. Custom events, page views, and feature usage—all tracked without manual instrumentation.

  • • Autocapture mode for instant setup
  • • Custom event properties and metadata
  • • Real-time event streaming

Session Replay

Watch exactly how users interact with your product. See where they get stuck and what delights them.

  • • Privacy-first recording with masking
  • • Console logs and network requests
  • • Skip to key moments automatically

Funnel Analysis

Identify where users drop off in your conversion flows. Optimize every step of the journey.

  • • Multi-step funnel visualization
  • • Conversion rate breakdowns
  • • Cohort and segment comparisons

Retention Reports

Understand what keeps users coming back. Track retention cohorts and spot churning users early.

  • • Weekly and monthly cohort views
  • • Feature adoption tracking
  • • Retention curve visualization

Customer Support Features

Live Chat Widget

Beautiful, customizable chat widget that feels native to your app. Fast, responsive, and easy to use.

  • • Fully customizable branding
  • • Mobile-optimized interface
  • • File sharing and rich media

Helpdesk & Ticketing

Manage all customer conversations in one place. Assign, prioritize, and resolve issues efficiently.

  • • Smart inbox with filtering
  • • Team collaboration tools
  • • SLA tracking and reminders

Automated Messages

Send the right message at the right time. Welcome new users, guide onboarding, and re-engage churning customers.

  • • Behavior-triggered campaigns
  • • A/B testing for messages
  • • Personalization with user data

Product Tours

Guide users through new features with interactive walkthroughs. Boost adoption and reduce support tickets.

  • • No-code tour builder
  • • Target specific user segments
  • • Track completion rates

Integration Features

Unified User Profiles

See analytics data and support history in one profile. Full customer context at your fingertips.

Smart Notifications

Get alerted when high-value users need help or when key metrics change.

Developer API

RESTful API and webhooks for custom integrations with your existing tools.

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