Why We Built Superuser
When we started building SaaS products as solopreneurs, we quickly ran into a frustrating problem: the tools we needed to understand and support our users cost more than we were making.
The Problem with Existing Tools
Analytics platforms like PostHog are incredible, but they come with complexity and pricing that assumes you have a dedicated data team. Customer messaging tools like Intercom are powerful, but their pricing starts at hundreds of dollars per month—before you've even validated your product-market fit.
Worse, these tools don't talk to each other. You're paying for two separate platforms, manually connecting the dots between what users do in your analytics and what they say in your support inbox.
Our Solution
We built Superuser to solve this exact problem. By combining analytics and customer support in one platform, we can:
- Show you the full picture: When a user asks for help, see exactly what they did in your app beforehand
- Trigger smart messages: Send onboarding tips based on actual user behavior, not guesswork
- Save you money: One affordable subscription instead of two expensive ones
Built for Small Teams
We designed Superuser specifically for solopreneurs and small SaaS teams. That means:
- Simple pricing that scales with you, not against you
- Easy setup that takes minutes, not days
- Powerful features without overwhelming complexity
What's Next
We're just getting started. In the coming months, we'll be adding:
- More integrations with popular tools
- Advanced segmentation and cohort analysis
- AI-powered support suggestions
- And much more based on your feedback
If you're tired of juggling expensive tools that don't work together, we'd love for you to give Superuser a try.
Have questions or feedback? We'd love to hear from you at hello@superuser.com